ArtSites Updates

Issues with Images Rotated Improperly

Recently, it has come to our attention that images taken with Apple iOS devices (e.g. iPads, iPhones, iPods, etc.) and potentially other cameras may not be rotated/oriented properly when viewed on some browsers.

Here's what's happening (and I'll try to describe this with as little "tech jargon" as possible ;-)

Apple has embedded a "flag" in its image files that indicates which way is "up". Some browsers (and unfortunately, NOT all) recognize this flag and will automatically rotate the image so that it displays correctly.

However, some browsers do NOT recognize this flag and as a result, your images may not display properly.

Also note that many image-rotation software programs ignore this flag. So, even if you do rotate your image files with software, there's a good chance your software won't UPDATE the flag - which means your images STILL may display incorrectly!

Now, we do have a solution and are in the process of implementing it. That said, if you do see images that are rotated or displaying improperly, please let us know!

(As a quick aside, if you do have access to other cameras - even inexpensive point-and-shoot ones - you'll probably get better pictures with them and we do recommend using those. ;-)